Refund policy

Last Updated: August 23, 2026

At Jarhaven, customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer a 30-day return and refund policy for eligible purchases.

This Return and Refund Policy explains the conditions and procedures for requesting a return, refund, replacement, or other assistance related to your purchase from Jarhaven.shop.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should generally:

Be in the same condition in which you received it;
Be unused or show no unreasonable signs of use;
Include its original packaging and accessories, where applicable; and
Be accompanied by proof of purchase or your order number.

Please contact us before returning any item so our customer support team can provide the appropriate return instructions.

2. Free Returns

Jarhaven offers free returns on eligible orders within the 30-day return period.

To initiate a return, contact us at support@Jarhaven.shop and provide:

Your full name;
Order number;
Item(s) you wish to return; and
A brief explanation of the reason for your return.

Where appropriate, we may also request photographs of the product or packaging to help us resolve damaged, defective, or incorrect-item claims efficiently.

Do not send a return to our business address without first receiving return instructions from our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, contact us as soon as reasonably possible at support@Jarhaven.shop.

Please include your order number and clear photographs showing the issue when applicable. Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

4. Refunds

Once an eligible return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

While we process approved refunds promptly, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or has been shipped, we may be unable to cancel it. In that case, you may request a return after receiving your order in accordance with this policy.

6. Exchanges

If you need a different eligible product or replacement, contact our customer support team. Depending on product availability and the circumstances, we may arrange a replacement or ask you to return the original product and place a new order.

7. Exceptions

Certain products may not be eligible for return where prohibited for hygiene, health, safety, customization, or other legitimate reasons. Any applicable restrictions will be clearly disclosed on the relevant product page or before purchase.

This does not limit any rights you may have under applicable consumer protection laws.